Please review these guidelines carefully to ensure a smooth, safe, and efficient installation process.

Rescheduling & No Show Policy: Any cancellation, rescheduling made with less than 48 hours’ notice, or a no-show on the scheduled day will incur a charge of $300 or 10% of the total contract value, whichever is higher.
Punctuality & Waiting Time: Our team will wait for a maximum of 1 hour from the agreed appointment time. Beyond 1 hour, the installation will have to be rescheduled (subject to rescheduling fees) as delays will affect the completion of your job and impact subsequent customer appointments.
Child Safety: For safety during drilling and handling heavy materials, infants and toddlers must strictly not be in or around the work area during installation.
Window & Window Grilles Clearance: Please ensure that the window area and window grilles are completely clear of any carpentry work, fixtures, or other obstructions before our team arrives.
Furniture & Object Clearance: The work area surrounding the installation site must be cleared of furniture, personal objects, and beds.
- Manual Labor Fee: If our team is required to move items on installation day, a handling fee of $50 – $100 will incur.
Bedding & Mattress Preparation: All bedding and mattresses near the work area must be removed prior to our arrival.
- Protective Covering: If you require our protective covering service for your bed/mattress ($20 per bed), please inform us in the group chat in advance so our team can prepare the materials.

Existing Curtains: All existing curtains and tracks must be removed before our arrival.
- Removal & Reinstallation Service: If our team removes and puts them back for you, a fee of $10 per curtain applies. We handle all items with care, but we will not be held responsible for any pre-existing or handling damages.
Relocation Fees:
- Roller Blinds: $15 per set
- Venetian Blinds: $30 per set
Additional Accessories:
- Mounting Brackets (e.g., ceiling-to-wall conversion brackets): $15 per set

Dust Control: Drilling is required during installation. While we utilize vacuums during drilling to minimize dust, we cannot guarantee a 100% dust-free environment.
Protection of Sensitive Items: Please remove and safely store any important, delicate, or dust-sensitive items away from the work area beforehand.

Safekeeping: Please ensure all cash, jewelry, and valuable items are securely kept away. Our team will not be responsible for any lost or missing items during the installation process.

Minor Touch-Ups: For minor surface cracks or wall touch-ups caused during installation, our team will provide basic white paint and putty.
Custom Paint Colors: If your walls require specific or non-white paint colors, the owner must provide the exact paint.
Revisiting Fee: Any additional site visit requested for touch-up or painting work will incur a minimum charge of $150.

Wall Leaks & Dampness: Our team is not liable for pre-existing internal wall dampness, water leaks, or seepage issues affecting wall structural integrity.
Tiles & Wall Cracks: We exercise utmost care during drilling; however, we are not responsible for hairline cracks or popping of pre-existing hollow/fragile wall tiles and plaster.
Concealed Pipes & Wiring: Owners must inform us of any hidden electrical conduits or water pipes behind walls/ceilings prior to drilling. We are not responsible for damages to concealed utilities that were not disclosed or marked in advance.
Site Condition Variance: If any objects or alterations block the windows that differ from the site survey photos upon arrival, the customer will be responsible for required alterations plus a minimum transport fee of $150 for reinstallation (no refunds on existing pricing).

Window Grilles Pre-Installation Guidelines & Policy